Cross-Sector Communications & Coordination

Learn the operational value and processes to develop, maintain and enhance effective industry and government operational partnerships to coordinate communications, actions, and create and sustain trust with stakeholders before, during, and after a crisis.
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Cross Sector Communications & Coordination

This course will provide you with the strategies, tools and real-world examples to develop public/private partnerships that will enhance operational coordination with “three-way” communications before, during, and after a crisis to manage expectations and avoid conflicts, finger pointing, and mistrust.
Level: Intermediate
Number of lessons: 16
Avg. Length: 25 min.
Time Required: 8 Hours min.
Course code: SC105

Meet You Instructor

Carlos Torres

Instructor: Carlos Torres

Instructor Title: Independent Consultant/Experienced Utility-Emergency Management Executive, Former Operations Executive, ConEdison NYC, NY, Electric Sector, 35+ years

Instructor Bio:  Carlos D. Torres has over 35 years of broad Utility leadership experience first as an executive for Consolidated Edison of New York, Incorporated (Con Ed) and then as an independent consultant.

Instructor LinkedIn Profile

Course Learning Objectives

After taking this course you will:

 ■ Understand how to save time, resources, and lives by forging cross-sector partnerships prior to a crisis
 ■ Learn how to effectively manage and align stakeholder expectations during emergencies    
 ■ Understand how to create a prioritized contacts list to establish an effective communication cadence with key stakeholders
 ■ Understand and know how to implement effective three-way communications techniques to reduce misunderstandings and conflicts
 ■ Learn how avoid and/or minimize conflicts and mistrust among your stakeholders by learning strategies that build trust and confidence between your partners
 ■ Know how to create and sustain key partnerships using exercises and drills

Course Module Outline

Course Modules
  • ​Introduction
  • ​Background
  • ​Why is this Topic so Important?
  • ​Overview
  • ​Myths
  • ​The ICS Model
  • ​Planning
  • ​Liaison Program Case Studies
  • ​Joint Planning Case Study
  • ​Center of Boom
  • ​Right of Boom
  • ​FAQ
  • ​Future Course Modules
  • ​...and More

Early registrations are encouraged. Seats fill up quickly!

Storm School is a high-level leadership preparation training program designed for emerging cross-sector leaders in disaster management.

This training course is part of the AHC's Storm School initiative, a high-level leadership preparation training program designed for emerging cross-sector leaders in disaster management and business continuity.

Sponsored by the AHC's newly formed Applied Operational Research Institute (ACHi), this overarching leadership training has been designed by experienced, nationally recognized operational leaders in the private sector to help new and emerging leaders in industry and government master the art of disaster management and business continuity based on real world experiences and practical perspectives gained only form 30+ years in the field.

Why Was Storm School Created?
Having the Title Without the Skills Is Not Enough!

FEMA deployed thousands of people to respond to multiple large-scale disasters in 2017 and 2018.

"....focus groups cited issues with personnel who were deemed “qualified” but didn’t have the skills to effectively perform their jobs, which affected disaster assistance."

Course Syllabus

Lesson 1: Introduction
■ How to develop, maintain and enhance effective partnerships to coordinate actions and create and sustain trust with stakeholders.

Lesson 2: Background
■ Understand and implement effective processes to coordinate with partners to gain their confidence, create a level playing field, and create a better platform to communicate, coordinate actions, and improve safety.

Lesson 3: Why is this Topic so Important? Case Studies for:
■ 1999 Washington Heights Blackout
■ 2001 (9/11) Attack 
■ 2003 Northeast Blackout
■ Plus more…

Lesson 4: Overview
■ Nonexistent or ineffective partnerships = Slow and painful responses
■ Effective partnerships are where you build and sustain credibility and trust with your stakeholders
■ Being in-sync with your senior leadership is critical since you are the face/mouthpiece of your organization or agency.
■ Plus more...

Lesson 5: Myths
Our people are experienced and know how to coordinate and communicate with other stakeholders, so we do not need to meet in advance.

Lesson 6: The ICS Model
ICS structure is built on maintaining effective communication and coordination within your structure as well as with your external stakeholders.

Lesson 7: Left of Boom - Planning
■ Who are your stakeholders and engage them during Blue-Sky periods: Reciprocation is Important.
■ Joint Awareness Training: The more stakeholders know about your business, the better for everyone.
■ Plus more...
Lesson 8: Liaison Program Case Studies
■ Inter-agency Liaisons
■ Exchange Liaisons in each others EOCs
■ Municipal Liaison Program
■ Dedicated Liaisons for each Municipality
■ Plus more...

Lesson 9: Joint Planning Case Study
■ Multi-Agency Annual Hurricane TTX
■ Further CCSP Development: Recovery version
■ Plan alignment with NYC and Westchester County was critical
■ Plus more...

Lesson 10: Center of Boom
■ The Mantra: Tell them what you know – Tell them what you don’t know – As soon as you know, let them know…
■ What Information is needed? Maintaining Situational Awareness
■ Plus more...

Lesson 11: Right of Boom
■ Right of Boom & Maintenance
■ After-Action Review Case Study
■ Plus more...

Lesson 12: FAQ
■ “How will this training help us improve from Day One?”
■ “Are we providing the right information or are we requesting the right information?”
■ “How well do we really know our stakeholders and their needs? How well do my stakeholders know our needs?”

Lesson 13: Future Course Modules
■ The Whats, Whys and Hows of Cross Sector Communication and Coordination
■ Methods of Addressing the Left, Center and Right of Boom Actions
■ How to ensure your plan is flexible, adaptable and sustainable
■ Plus more...
4.97 based on 27 reviews

100% 14-Day Money Back Guarantee

After your purchase, you have 14 days to ensure the resource is valuable for you. If you're not completely satisfied and don't find enough value in it, we will refund your payment, guaranteed!

Call Us Now:
(240) 285-9743

47 E. South Street, Suite 201, Frederick, MD 21701

About AHC

All Hazards Consortium, a 501(c)(3) organization, fosters an environment where industry and government can collaborate on cross-sector issues, explore interdependencies, broaden situational awareness, lower operational risks, prioritize investments and enhance infrastructure security and resilience via public/private planning, training, exercises and research.

As with all disasters, any information is subject to change without notice. The All Hazards Consortium, its working groups and partners, and industry and government stakeholders expressly disclaim any liability whatsoever, for any usage of this information by its recipient(s). Recipient’s usage of this data constitutes a waiver of any claim it may have with respect to its use of the data. Please consider all information operationally confidential.

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