Cross-Sector Communications & Coordination
Learn the operational value and processes to develop, maintain and enhance effective industry and government operational partnerships to coordinate communications, actions, and create and sustain trust with stakeholders before, during, and after a crisis.
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4.97 based on 27 reviews
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After your purchase, you have 14 days to ensure the resource is valuable for you. If you're not completely satisfied and don't find enough value in it, we will refund your payment, guaranteed!
Cross Sector Communications & Coordination
This course will provide you with the strategies, tools and real-world examples to develop public/private partnerships that will enhance operational coordination with “three-way” communications before, during, and after a crisis to manage expectations and avoid conflicts, finger pointing, and mistrust.
Level: Intermediate
Number of lessons: 16
Avg. Length: 25 min.
Time Required: 8 Hours min.
Course code: SC105
Meet You Instructor
Carlos Torres
Instructor: Carlos Torres
Instructor Title: Independent Consultant/Experienced Utility-Emergency Management Executive, Former Operations Executive, ConEdison NYC, NY, Electric Sector, 35+ years
Instructor Bio: Carlos D. Torres has over 35 years of broad Utility leadership experience first as an executive for Consolidated Edison of New York, Incorporated (Con Ed) and then as an independent consultant.
Instructor LinkedIn Profile
Instructor LinkedIn Profile
Course Learning Objectives
After taking this course you will:
■ Understand how to save time, resources, and lives by forging cross-sector partnerships prior to a crisis
■ Learn how to effectively manage and align stakeholder expectations during emergencies
■ Understand how to create a prioritized contacts list to establish an effective communication cadence with key stakeholders
■ Understand and know how to implement effective three-way communications techniques to reduce misunderstandings and conflicts
■ Learn how avoid and/or minimize conflicts and mistrust among your stakeholders by learning strategies that build trust and confidence between your partners
■ Know how to create and sustain key partnerships using exercises and drills
■ Learn how to effectively manage and align stakeholder expectations during emergencies
■ Understand how to create a prioritized contacts list to establish an effective communication cadence with key stakeholders
■ Understand and know how to implement effective three-way communications techniques to reduce misunderstandings and conflicts
■ Learn how avoid and/or minimize conflicts and mistrust among your stakeholders by learning strategies that build trust and confidence between your partners
■ Know how to create and sustain key partnerships using exercises and drills
Course Module Outline
Introduction
Background
Course Modules
-
Introduction
- Background
- Why is this Topic so Important?
- Overview
- Myths
- The ICS Model
- Planning
- Liaison Program Case Studies
- Joint Planning Case Study
- Center of Boom
- Right of Boom
- FAQ
- Future Course Modules
-
...and More
Course Syllabus
Lesson 1: Introduction
■ How to develop, maintain and enhance effective partnerships to coordinate actions and create and sustain trust with stakeholders.
Lesson 2: Background
■ Understand and implement effective processes to coordinate with partners to gain their confidence, create a level playing field, and create a better platform to communicate, coordinate actions, and improve safety.
Lesson 3: Why is this Topic so Important? Case Studies for:
■ 1999 Washington Heights Blackout
■ 2001 (9/11) Attack
■ 2003 Northeast Blackout
■ Plus more…
Lesson 4: Overview
■ Nonexistent or ineffective partnerships = Slow and painful responses
■ Effective partnerships are where you build and sustain credibility and trust with your stakeholders
■ Being in-sync with your senior leadership is critical since you are the face/mouthpiece of your organization or agency.
■ Plus more...
Lesson 5: Myths
Our people are experienced and know how to coordinate and communicate with other stakeholders, so we do not need to meet in advance.
Lesson 6: The ICS Model
ICS structure is built on maintaining effective communication and coordination within your structure as well as with your external stakeholders.
Lesson 7: Left of Boom - Planning
■ Who are your stakeholders and engage them during Blue-Sky periods: Reciprocation is Important.
■ Joint Awareness Training: The more stakeholders know about your business, the better for everyone.
■ Plus more...
Lesson 8: Liaison Program Case Studies
■ Inter-agency Liaisons
■ Exchange Liaisons in each others EOCs
■ Municipal Liaison Program
■ Dedicated Liaisons for each Municipality
■ Plus more...
Lesson 9: Joint Planning Case Study
■ Multi-Agency Annual Hurricane TTX
■ Further CCSP Development: Recovery version
■ Plan alignment with NYC and Westchester County was critical
■ Plus more...
Lesson 10: Center of Boom
■ The Mantra: Tell them what you know – Tell them what you don’t know – As soon as you know, let them know…
■ What Information is needed? Maintaining Situational Awareness
■ Plus more...
Lesson 11: Right of Boom
■ Right of Boom & Maintenance
■ After-Action Review Case Study
■ Plus more...
Lesson 12: FAQ
■ “How will this training help us improve from Day One?”
■ “Are we providing the right information or are we requesting the right information?”
■ “How well do we really know our stakeholders and their needs? How well do my stakeholders know our needs?”
Lesson 13: Future Course Modules
■ The Whats, Whys and Hows of Cross Sector Communication and Coordination
■ Methods of Addressing the Left, Center and Right of Boom Actions
■ How to ensure your plan is flexible, adaptable and sustainable
■ Plus more...
★★★★★ 5
4.97 based on 27 reviews
100% 14-Day Money Back Guarantee
After your purchase, you have 14 days to ensure the resource is valuable for you. If you're not completely satisfied and don't find enough value in it, we will refund your payment, guaranteed!
About AHC
All Hazards Consortium, a 501(c)(3) organization, fosters an environment where industry and government can collaborate on cross-sector issues, explore interdependencies, broaden situational awareness, lower operational risks, prioritize investments and enhance infrastructure security and resilience via public/private planning, training, exercises and research.
